By accessing this web site you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Disclaimer

The materials on the "The Doll Factory Makeup Studio"  web site are provided "as is". The Doll Factory makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, The Doll Factory Makeup Studio does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

3. Limitations

In no event shall The Doll Factory  or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on the Doll Factory Internet site, even if The Doll Factory authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

4. Revisions and Errata

The materials appearing on the web site could include technical, typographical, or photographic errors. The Doll Factory does not warrant that any of the materials on its web site are accurate, complete, or current. Lela Pontoo Make up Artist may make changes to the materials contained on its web site at any time without notice. The Doll Factory Makeup studio does not, however, make any commitment to update the materials.

5. Trademarks

All trademarks respective designs and/or logos on this Site or Artwork from our Signage, flyers, business cards are trademarks or registered trademarks of The  Powder Room  or its affiliates. The Doll Factory and its affiliate's trademarks and/or trade dress may not be copied, imitated or used, in whole or in part, without the prior written permission of The Doll Factory.  All other trademarks, registered trademarks, product names and company names or logos used in this Site are the property of their respective of Lela Pontoo. You may not use any trademarks, trade dress, service marks or intellectual property of The Doll Factory  or its affiliates without our express written consent.

6. Bookings

A Booking Fee/Deposit must be paid on your wedding consultation trial day or as soon as possible to secure the makeup artist’s services on your wedding day.  We observe that the wedding makeup services booked are only secured once the booking fee/deposit is paid. If another client requests a booking and pays a booking fee/deposit for the same day you wish to secure, between your trial and your decision to book, your date will be gone. The booking fee/deposit is non refundable, only under extenuating circumstances with at least three months notice. We require minimum deposit of $100 to secure an artist for your wedding. The deposit is non refundable as we are returning away other potential brides.

B. The services in vouchers are non transferrable. This means that if your voucher is for a make up lesson, you must use it for a make up lesson and not for anything else. Vouchers are non redeemable against products purchase because they can be used within one year at your convenience. Vouchers are valid for one year from the issue date, after that they will be expired.

The Booking Fee/Deposits for courses/ Master classes  are non refundable.


We appreciate at least 48 hour notification for any cancellations or changes to your appointment. Cancellations must be made by phone call/text or in written though email or social media pages. We regret that a lack of notification may result in full billing of your appointment or we may not take any further bookings from you unless 50% is paid up front prior to the appointment.


If you suffer from allergies or have any medical requirments that may cause physical harm or discomfort to you during your treatment with us, please inform our staff prior to your appointment.

For  any form of tinting (brow or lashes), we offer patch tests for the tinting but if the person insists they had it before, they will be asked to sign a form and it won’t be our responsibility for any possible reaction that may happen for not having the test.

8. Privacy and our Artists

Your privacy is very important to us we do not share your information to a third party  with an except as necessary to process transactions to comply with trade laws. We request that you do not contact The Powder Room staff on their personal mobile phones or social media pages unless we provide you of such detail